Position Overview

A successful Parts Advisor will be highly organized, detail oriented, work well in a team environment and have a working knowledge of parts and mechanical maintenance. A top performer in this role will have direct experience with generator parts procurement and provide outstanding customer service to both the service department and over the counter customers.

Reporting Relationship: The Parts Advisor reports to the Generator Parts Manager.

Responsibilities/Accountabilities

· Manage data analytics on parts stock values, market retail, freight cost, and restock to avoid unnecessary costs

· Perform physical inventory counts and ensure accuracy with inventory tracking software

· Monitor inventory and stock levels in main and service truck warehouses

· Receive parts stock and special-order parts in a timely manner

· Track all parts movement within warehouses

· Review work orders to identify service department part requirements

· Procure, ship or stage all parts required for assigned work orders

· Ship and track parts to remote technicians and customers ensuring on time delivery

· Quote parts for the service department repairs accurately and in a timely manner

· Identify and verify parts and equipment compatibility in accordance with applicable parts and service manuals

· Work with Parts Manager to source new suppliers to reduce costs and improve quality

· Ensure a safe working environment

Skills/Knowledge

· Knowledge of parts inventory monitoring practices

· Working knowledge of parts and service manuals

· Experience with ERP and / or CRM platforms

· Experience using Microsoft Excel

· Excellent communication and customer service skills

· Superior organization and problem-solving skills

Personal Attributes

· Detail-oriented

· Organized with strong special reasoning skills

· Demonstrates honesty and integrity in work and relationships

· Possesses strong work ethic and takes ownership of both company and client goals/objectives

· Focused on understanding, meeting, and exceeding customer expectations

· Conforms to company policies and procedures and meets company goals and objectives; protects company assets and interests

Travel Expectations

· Occasional local travel within the Minneapolis / St. Paul area during normal working hours.

Qualifications

· High school diploma or equivalent

· 3+ years' experience in related field

· Standby power or generator experience preferred, but not required

· Must be able to lift 50+ lbs. repeatedly

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. As a Parts Advisor, you will receive a monthly cell phone reimbursement. As an employee-owner, you'll receive shares of stock in our company each year that you meet eligibility requirements. You'll enjoy additional benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.